kfh at mqsoftware dot com - 1/3/2006 Made Time To Resolution and Resolve Time Graph show the correctly selected queue in the drop down nmetrowsky at digitalglobe dot com - 1/3/2006 (date applied) status name and counting fixes for TimeToResolve/index.html and CallsMultiQueues/index.html sdowdy at ucar dot edu added apply_escapes to some url building to try to work with queues that have funky embedded characters. Todd Chapman Changed name of olverloaded variable COLUMN_MAP to STAT_COLUMN_MAP in Elements/StatColumnMap ldriggers at fncinc.com Fixed case of "Resolved" in TimeToResove's index.html kfh at mqsoftware dot com - 12/5/2005 Released as 0.1.6. kfh at mqsoftware dot com - 11/28/2005 Finished up RTx version. kfh at mqsoftware dot com - 10/12/2005 Set version to 0.1.6 (RC3) Finished making most or all of the charts use the standard formatting. Many of the pages now use the normal RT status values, e.g. "new" not "Created", more of them wil do so as time goes by. kfh at mqsoftware dot com - 8/20/2005 Set version to 0.1.6 (RC2) Update/Rearranged README Updated to deal with dates after 2004 (oops!) Rationalize the way dates work throughout Made "Show Weekends" work properly Added column totals where they made sense Tested with RT 3.4.3 Added bookmark and spreadsheet links to CallsQueueDay Updated to look more like other parts of RT. CallsQueueDay can now take args, and just show current month (for example). kfh at mqsoftware dot com - 5/13/2004 Set version to 0.1.5, updated README, released 0.1.5 Fixed applied Rick's change for a typo that he introduced. Found flaw in my test procedure that meant I missed the typo. Updated Rick's list of changes with his own descriptions. Fixed a bug in CallsMultiQueue, was in wrong place. Reformated README. kfh at mqsoftware dot com - 5/12/2004 Set version to 0.1.4, updated README, released 0.1.4 Richard dot Ellis at Sun dot com - 4/30/2004 Changed Graph size on a couple to accomodate more data (might be worth standardising on a bigger graph for all of them) Added Axis labels to all the charts Added Show all queues function where appropriate to CallsMultiQueue and OpenStalled Changed Graph settings for Resolution so that it displays in days as per the table above it. It can now more easily be customised to work in minutes, hours or days. Added view stalled tickets option in CallsMultiQueue (this one will need checking, not sure my logic is 100% correct for every possibility but it seems to work on our test machine). Standardised the coding style as I went along throughout the package to remove some obsolete code lines and simplify updating. Richard dot Ellis at Sun dot com - 4/20/2004 Various script cleanup, added stalled tickets to multi/day. Added reolution time it values other than seconds. Changed labels to make them clearer. kfh at mqsoftware dot com - 1/17/2004 changed all occurrances of "General" to "general" in Statistics.pm to pervent bug where it appeared there were two general queues. kfh at mqsoftware dot com - 1/14/2004 Took over maintainership from Harald Wagener. Incorporated fixes from Paulo Matos correcting missing paren and missing %. Implemented private SVN repository for tracking changes. Set version to 0.1.3 representing two releases since Harald's last one. kfh at mqsoftware dot com - 1/8/04 Extensive structural changes, many things are now controlled by variables in local/lib/Statistics.pm Applied Autrijus' patches for i18n and some fixes. Unfortunately, I can't say if everything applied correctly, since I am not using version control right now. I plan to fix that soon.